WATER AND WASTE REGULATOR LAUNCHES NEW WEBSITE
Customers, companies and all stakeholders can now find out everything they need to know about regulation in the water and waste sector in Kosovo on the new Water and Waste Regulatory Office (WWRO) website launched today.
Afrim Lajci Director of WWRO said:
“It is important for us to communicate effectively with all our stakeholders. Our new website will help us explain what we do and how we work to ensure that the water and waste companies improve their performance.
“Regulation is essential where services are provided by monopoly businesses and customers have no choice in their selection of supplier. Our role is to protect the interests of customers and to help the companies improve their standards”.
The new website: www.wwro-ks.org contains details of legislation and rules in the water and waste sector, gives information about how WWRO compares performance in the industry, sets out how tariffs are set by the regulator and provides details for customers on how to complain if they are dissatisfied with the performance of their supplier.
Mr Lajci added:
“We have set up regional Consumer Consultative Committees (CCCs) who have the duty to investigate complaints about water and waste services. The companies should always be given the opportunity to put things right themselves but if a customer is still unhappy after exhausting the company’s complaint procedure he should contact the regional CCC. Details are on the website or they can be contacted through our office”.
NOTES TO EDITORS
WWRO is an independent economic regulator responsible for overseeing the activities of water and waste service providers.
It was set up under UNMIK Regulation No. 2004/49. Its primary purpose is to protect the interest of customers. It ensures that the regulated service providers do not abuse their monopoly positions and that they provide a reasonable standard of service at a fair price.
WWRO’s principle responsibilities are:
Issuing operating licences to the public water and waste service providers.
Setting tariffs for water and wastewater services that will allow the companies to finance their operations and improve services but are fair to customers.
Monitoring and reporting service provider performance.
Establishing and supporting regional Customer Consultative Committees.
Ensuring that services meet acceptable standards.