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393 - Per_konsumatoret | Autoriteti rregullator per sherbimet e ujit

Mutual rights and obligations of customers and Service Providers in relation to the services provided are defined by the Customerss’ Charter which is a general statement that all service providers licensed by the WSRA have issued pursuant to the Rule on Customers’ Charter for Service Providers in Kosovo.  In more detail, the rights and obligations of the customers are defined by the Service Contract that must be signed by the Service Providers with all its customers.