Water Services Regulatory Authority
Water Services Regulatory Authority (WSRA) as an independent authority is responsible for regulating the activities of water service providers in Kosovo.
The WSRA role is to ensure non-discrimination and provision of qualitative, efficient, and reliable services at a fair and reasonable price for customers with respect for environment
WSRA powers and responsibilities
- License public enterprises that provide: (i) water supply and wastewater services, (ii) bulk water supply to water supply companies;
- Set and approve service tariffs for regulated services, ensuring that tariffs are fair and reasonable and enable financial viability of service providers;
- Monitor and enforce compliance with service standards for licensed service providers;
- Supervise and enforce Customers` Charter which contains all rights and obligations for both, service providers and customer;
- Supervise and enforce disconnection regime and unlawful connections;
- Establish and support Customers` Consultative Committees in each service area - seven regions of Kosova.
WSRA Accountability
In accordance with the law No. 05/L -042, WSRA is accountable to the Kosovo Assembly that appoints WSRA Director and Deputy Director.
Financing of WSRA
WSRA activities are financed from license fees payable from licensed service providers.
Recent publications
Responses to Consultation on future water supply tariff policy
Consultation on future water supply tariff policy January 2024
Annual performance report for regional water Companies in Kosovo – 2022
Annual performance report for water service providers in Kosovo 2021
First Agreement of Cooperation between Economic Regulators for Water in the Western Balkans signed
Water Service Regulatory Authority approves tariffs for Water Service Providers in Kosovo, for the period 2022-2024
Legislation
Primary legislation which provides the authorisation, responsibilities, mandate to regulate water services in Kosovo, WSRA...
Customers Complaints
WSRA’s primary customer services role is to see that customers served by monopoly water suppliers...
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