The Water Service Regulatory Authority (WSRA) monitors and reports annually on the national water services performance in Kosovo and for this purpose it has developed a full suite of performance indicators that include operational, financial, customer service and service standards.
Through Performance Monitoring, WSRA aims to measure the performance of seven Regional Water Companies (RWCs), with the sole purpose of facilitating their performance improvement. Performance monitoring is also important for the fact of increasing the responsibility and transparency of the RWCs to the general public.
Measurement and WUKONG778 SLOT GACOR evaluation of annual RWC’s performance is based on the methodology adopted by the WSRA, which is in line with good international practices being implemented by the regulators of this sector, focusing on specific regulatory requirements with specific levels of services and cost implications for the customer.
Therefore, the concept of evaluation of company performance that operates well and provides efficient services are set for: Water Supply and Wastewater Services, based on water quality, service levels, coverage, and commercial and financial efficiency.
Publication of the WSRA Annual Report on the Water Company Performance is consistent with the best regulatory practices to demonstrate transparency in the sector, promote the management accountability of the service provider and encourage performance enhancement. Also, the Annual Performance Report is an important source of information for all stakeholders.
Shërbime të furnizimit me ujësjellës
- Drinking water quality
- Water pressure in the water supply network
- Availability with water supply
- Coverage with water supply services
- Efficiency of water supply cost
- Non-revenue water
Shërbime të Ujërave të Ndotura
- The quality of wastewater discharge
- Reliability of services
- Coverage with wastewater services
- Efficiency of wastewater cost services
Performanca Financiare - Komerciale
- Profitability
- Commercial Efficiency
Performance Evaluation Methodology
Performance evaluation is carried out based on the methodology, focusing on specific regulatory requirements, specific levels of services and cost implications for the customer. Thus, a comparison was made with respect to the “ideal” level of expected performance of the company that functions well and provides efficient water supply and wastewater services. The overall performance represents the combination of results from the three business categories of the company, i.e.: water supply, wastewater services and commercial efficiency.
| Group | Performance indicators | Weight of subgroup- indicators | Group weight | Objective | ||
|---|---|---|---|---|---|---|
| Water |
Drinking water quality Pressure Availability Service coverage Costs efficiency Non-revenue water | 20% 5% 20% 20% 10% 25% | 100% | 45% | 100% | 100% >=1.5-7.0 bar 24h 100% RBP >=25% 100% |
| Wastewater | The quality of discharge Reliability Service coverage Mbulueshmëria me shërbime të trajtimit të ujërave të ndotura Costs efficiency | 10% 30% 30% 20% 10% | 100% | 30% | 100% | 100% 0 95% RBP |
| Regulatory reporting | Reliability of data | 5% | 5% | 100% | 100% | 100% |
| Financial / commercial | Profitability Commercial Efficiency | 5% 10% | 15% | 100% | 5% 100% | 100% 4% 100% |
| Parameter | Criteria for measuring the performance |
|---|---|
| Measurement of the performance of water supply | |
| Water quality | Definition: Combining the performance of bacteriological and physical /chemical tests on the basis of comparative coefficient 75:25. Performance coefficient by category: 25%Calculation: [ U.1.A.01 x 0.75 + U.1.A.02 x 0.25] x 25% |
| Pressure | Definition: Percentage of intact properties of pressure falling below the minimum pressure levels and physical /chemical performance tests based on comparative coefficient 75:25. Performance coefficient by category: 5% Calculation: [100% - U.1.A.04] x 5% |
| Availability | Definition: Defined as a (regulated) of intact properties by irregular supplies. This indicator is adjusted to reflect the extent to which those affected by power outages are affected by weighing / coefficient of number of households with a supply of less than 18 hours with the factor of 2. Performance coefficient by category: 20% Calculation: [100% - 0.5 x U.1.A.08 – U.1.A.10] x 20% |
| Service scope | Definition: Percentage of the population in the service area served with drinking water supply Performance coefficient by category: 20% Calculation: [U.2.A.02] x 20% |
| Non-revenue water | Definition: The total volume of NRW divided by the total volume of water produced Performance coefficient by category: 20% Calculation: If NRW (%) ≤25%=20% Or NRW(%) ≥ 60% = 0% Others [60%- NRW %]/35% ] x 20% |
| Cost efficiency | Definition: Cost per unit of water sold compared to unit cost estimates during tariff review (UWT) (excluding return on capital).The unit cost less equal to 90% UwT will receive 100% and the unit cost equal to exceeding 140% of UWT will receive 0%.unit costs 90% and 140% of UWT are calculated proportionally. Performance coefficient by category: 10% Calculation: If W.3.B.03 ≥ 140% x UwT = 0% or If W.3.B.03 ≤ 90% x UwT = 100% x 10% = 10% Others [[140% - (W.3.B.03/UWT] / 50%] x 10% |
| Measurement of the performance of wastewater services | |
| The quality if discharged wastewater | Definition: Since no effluent quality monitoring is undertaken, a substitution indicator will be applied based on the percentage of the population served by wastewater treatment facilities (including well functioning septic tanks in rural and semi-rural areas). Performance coefficient by category: 20% Calculation: [S.2.A.04] x 20% |
| Reliability | Definition: The annual number of overcrowding incidents per 100 km of pipes compared to the ideal level of 0 to a maximum of 100 Performance coefficient by category: 20% Calculation: If S.1.B.02 ≥ 100 = 0% Others [100 - S.1.B.02 ] x 20% |
| Service scope | Definition: Percentage of the population in the service area served with a sewage system (including those using septic tanks in rural and semi-rural areas). Performance coefficient by category: 50% Calculation: [S.2.A.02] x 50% |
| Cost efficiency | Definition: Defined as unit cost for wastewater services for serviced households compared to unit cost estimated in tariff revision (UST) (excluding return on capital). Costs per unit of less than or equal to 90% of UST will receive 100% and the unit cost per unit exceeding 140% of UST will receive 0%. Unit costs between 90% and 140% of UST are calculated proportionally Performance coefficient by category: 10% Calculation: If W.3.B.03 ≥ 140% x UST = 0% or If W.3.B.03 ≤ 90% x UST = 100% x 10% = 10% Others [[140% - ( W.3.B.03/UST] / 50%] x 10% |
| Common services and Measurement of Commercial Performance | |
| Water supply | Definition: Performance scoring for water services multiplied by the overall performance coefficient Performance coefficient by category: 45% Calculation: [Water performance scoring] x 45% |
| Wastewater service | Definition: Water performance scoring multiplied by the overall performance coefficient Performance scoring for wastewater services multiplied by the overall performance coefficient Performance coefficient by category: 35% Calculation: [Wastewater performance scoring] x 35% |
| Regulatory Reporting | |
| Regulatory Reporting | Definition The reliability of the data determined by the audit process Calculation [determining the reliability of the data] x 5% |
| Financial / commercial | |
| Profitability | Definition:
Return on capital as defined in the regulatory accounts divided by the return on equity given in the tariff revision (ROCT) Performance coefficient by category: 5% Calculation: If F.2.B.02 ≤ 0% = 0% or If F.2.B.02 ≥ ROCT = 5% Others [F.2.B.02 / ROCT ] x 5% |
| Commercial Efficiency | Definition: Revenue collection efficiency by metered measurement divided by the total collection rate of 60% that is equal to zero to maximum of 100% which is the ideal performance. Performance coefficient by category: 10% Calculation: If F.1.B.06 ≤ 60% = 0% or If F.2.B.02 ≥ 100% = 10% Others [F.2.B.02 – 60%]/40% ] x 10% |