Role and Responsibilities
Water Services Regulatory Authority (WSRA) as an independent authority is responsible for regulating the activities of water service providers in Kosovo.
The WSRA role is to ensure the provision of quality, efficient and secure services on a non-discriminatory basis for all consumers in Kosovo, taken into account the protection of the environment and public health.
Authorizations and responsibilities of WSRA include:
- Licensing of service providers and overseeing the implantation of the terms set forth by the service license;
- Setting of service tariffs for service providers, ensuring that tariffs are fair and reasonable and enable financial sustainability of service providers;
- Establishing service standards and overseeing implementation by service providers of these standards;
- Monitoring the performance of service providers to assess whether they meet the conditions set by the service license as well as targets set by the tariff process;
- Resolving customer complaints
- Drafting and adopting regulations, standards and regulatory decisions in accordance with the authorizations under this law and other applicable laws;
- Inspection of service standards and oversight of the implementation of legal acts of the Authority.
Accountability of WSRA
In accordance with the Law no. 05/L -042, for its work WSRA responds to the Assembly of Kosovo which appoints the Director and the Deputy Director of WSRA.
Funding of WSRA
The Authority is funded by the Budget of the Republic of Kosovo, in accordance with the Law on Public Financial Management and Accountability.
The Service Provider also pays the Authority an annual licensing fee up to a percentage point (1.5%) of a gross annual billing reported in its income statement for the previous year.
Vision and Mission
Vision
“Efficient, safe and quality water services, for all consumers of Kosovo.
Mission
“Regulation of water services effectively and transparently in accordance with good European practices which ensure that water service providers provide quality, sustainable and affordable services throughout Kosovo, taking into account the preservation of the environment and protection of Public Health.
Strategic Goals
- Developing and implementing a regulatory framework that ensures the provision of quality services at reasonable cost to water utility customers;
- Protecting short-term and long-term interests of customers by ensuring that water service providers do not misuse their monopoly positions and therefore offer efficient services in accordance with established service standards;
- Setting of service tariffs based on the principles of coverage of Service Providers costs taking into account their affordability to customers.
- Stimulating competition in water service by comparing the performance of Service Providers;
- Increasing transparence and accountability in the water sectors by monitoring performance and public reporting on their performance
Management of WSRA
Based on the Law No. 05/L-042 on Regulation of Water Services, WSRA has the Director and Deputy Director, who are appointed by the Assembly of the Republic of Kosovo.
Struktura Organizative
WSRA consists of four departments and an inspection unit, three departments are responsible for regulatory activities and one department provides support for office work as well as an inspection unit that oversees the implementation of WSRA legal acts.
The internal organization and the administrative and regulatory procedures under which WSRA operates are defined by a separate document issued by the WSRA Director.