Privacy Policy (English)
1. Introduction
This Privacy Policy explains how personal data is processed and protected when using the official website of the Water Services Regulatory Authority (ARRU).
The website has an informational character and is used for publishing official documents, news, and information for the public.
2. Purpose of the Website
The website is used for:
- publishing documents and reports
- informing the public about ARRU activities
- searching and filtering documents
- communication with citizens through the contact form
3. Data That May Be Collected
During the use of the website, only minimal data may be collected, such as:
Technical data
- IP address
- browser type
- date and time of the visit
- pages visited
These are used only for technical functionality and statistics.
Data from the contact form
When using the contact form, the following information may be requested:
- name
- message
- other information you choose to include in your message
These data are used only to respond to your request.
4. Data Retention
Data submitted through the contact form are stored only for as long as necessary to process and respond to your request.
5. Use of Data
The collected data are used only for:
- responding to citizens’ requests
- maintenance and security of the website
- basic analysis of website usage
6. Data Sharing
ARRU does not sell or share personal data with third parties, except when required by law or by competent authorities.
7. Data Security
ARRU takes technical and organizational measures to protect data from:
- unauthorized access
- unauthorized use
- loss or alteration of data
8. Links to Other Websites
The website may contain links to other websites. ARRU is not responsible for the privacy policies of these websites.
9. Contact
For any questions regarding privacy or the processing of personal data, you may contact:
Water Services Regulatory Authority (ARRU)
Prishtina, Kosovo
Email: info@arru-rks.org