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390 - Per_konsumatoret | Autoriteti rregullator per sherbimet e ujit

The Commission is established by the Authority in accordance with Article 5 of Regulation No. 09/2019 on Customer Complaints and acts as a body within the Department of Legal Affairs and Licensing to resolve customer complaints and it is the final body in the administrative procedure. The Commission is professional and independent in dealing with complaints and it’s decision-making.